Refund and Returns Policy

At A-zenorix, we provide digital educational materials, knitting courses, patterns, and downloadable content available instantly after purchase. Once the files are delivered, the buyer retains permanent access to them, which means refunds or cancellations are generally not possible. However, we aim for a fair customer experience and are willing to review refund requests individually if a valid reason is presented and confirmed.

A refund can be issued only in exceptional cases, where the customer can prove that the purchased product cannot be used as intended, contains critical errors, or does not match the description. To process such a request, clear details, screenshots, and, if possible, video or file evidence must be provided.

• Digital products are non-refundable once they have been successfully delivered, downloaded, and opened by the customer.
• Refunds may be granted in case of technical errors, such as corrupted files, missing components, or inability to open them on standard devices, provided that the issue is reported within 7 days of purchase.
• We issue a refund if the product does not match the description, significantly differs from what was advertised, and valid proof is provided.
• File exchange is possible if the customer received the wrong product by mistake — in such cases, access will be replaced with the correct course or pattern at no additional cost.
• Disputed cases are reviewed manually, ensuring decisions are fair, transparent, and customer-centered.

Possible reasons for refund approval include:
• major discrepancies between product description and actual content;
• critical file errors preventing use for learning or intended purposes;
• inability to provide access on our side that cannot be solved technically;
• duplicate payments for the same product due to checkout or system error.

Reasons for refund refusal include:
• the customer simply changed their mind after purchase, while the product is fully functional and accurate;
• materials were downloaded, viewed, or used before requesting a refund;
• no proof of technical issues or attempts to access the file were provided;
• refund request was submitted long after delivery of the digital product.

To request a refund or exchange, the customer must contact our support team via email with their order number, purchase date, explanation of t